Which Leads Are Eligible for Return?

What Leads Can I Return?

You may return leads that meet specific criteria outlined in our return policy. Below are the types of leads eligible for return:

• Leads listed on the MLS
• Mobile homes on leased land
• Trailer-style mobile homes
• Duplicate leads (when both leads were provided by us)
• Leads submitted as wholesale deals
• Vacant land leads
• Non-residential property leads
• Leads with invalid addresses
• Leads with inaccurate contact information
• Clearly fake or spam leads
• Leads where the owner or their representative claims they did not request an offer
• Leads where the contact is not the owner or their representative
• Leads that are outside of the markets you were bidding on at the time the lead was received

Additional Return Options for Investors with Reasonable Dispute Rates

For investors with a reasonable dispute rate, the following types of leads may also be returned:

• Leads that fail to respond after 8+ contact attempts over 4 days
• Leads where the contact hangs up the phone
• Leads where the contact states they are no longer selling or have changed their mind

While we encourage you to return invalid leads, we also recommend attempting to monetize leads wherever possible, even if they qualify under our return policy. For example, if you can profit from MLS-listed leads, land, or mobile homes, we encourage you to pursue those opportunities rather than return them.

Impact of Dispute Rates

In addition to your bid and budget, our lead allocation system also considers your dispute rate when assigning leads. Maintaining a reasonable dispute rate will help ensure a steady flow of leads and may even improve your chances of receiving leads at lower bid prices.

This is just a summary of our return policy. For full details, please refer to our official return policy.