We aim to resolve disputes and credit your account as quickly as possible. Our dedicated team works full-time to verify and process disputes, ensuring that any credits owed are issued promptly.
Once you open a dispute, our team is immediately notified and begins working on your case. In many instances, we are able to quickly approve your dispute and credit your account. However, for more complex cases, we may change the dispute status to "Investigating" while we attempt to contact the seller. These situations can take a few days to resolve.
Simple disputes that can be easily verified are often resolved within the same day, sometimes even within a few hours.
More complicated disputes, requiring further investigation, may take up to 10 days to reach a resolution.
We also consider your reputation as an investor when handling disputes. Investors with a reasonable dispute rate and a proven track record of submitting legitimate disputes may experience a more streamlined process, with fewer checks needed.
While we aim to resolve all disputes quickly, we must carefully review each case to prevent potential misuse of the dispute process. Rest assured, we are committed to resolving disputes fairly and efficiently, especially for clients with a history of integrity.
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